Privacy policy
Last updated: January 30, 2026
This Privacy Policy describes how Dimex Oy (referred to as the “Site” or “we” in all inflected forms) collects, uses and discloses your personal information when you visit our Site, use our services or make a purchase at dimex.fi (the “Site”), or otherwise communicate with us in relation to the Site (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor or another person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources in the ways described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of use and protect or defend the Services, our own rights and the rights of our users or others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that can identify you or that relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information you provide directly to us
Information that you submit to us directly through our Services may include:
- Contact information, such as your name, address, phone number and email address.
- Order information, such as your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information, such as your username, password, security questions and other information used for account security purposes.
- Customer support information, such as information you choose to include in communications with us, for example when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using those features.
Information we collect in connection with your use
We may also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you use our Site and your account, and may include information about your device, browser information, network connection data, IP address and other information about your interactions with the Services.
Information we receive from third parties
We may also receive information about you from third parties, such as vendors and service providers who may collect information on our behalf; these may include
- companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account, credit or debit card details, billing address) in order to process your payments and fulfil your orders, and to provide you with the products or services you request so that we can perform the contract we have with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
All information we receive about you from third parties is handled in accordance with this Privacy Policy. See also the section Third-party websites and links below.
How we use your personal information
- Providing products and services. We use your personal information to provide you with the Services so that we can perform the contract we have with you; this includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging delivery, enabling returns and other account-related features and functions. We may also improve your shopping experience by allowing Shopify to link your account to other Shopify services that you may choose to use. In this case, Shopify processes your information in accordance with its own Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and the advertising you see on our Site and on other websites. If you reside in the European Economic Area, the legal basis for these processing activities is our legitimate interest in selling our products in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR).
- Security and fraud prevention. We use your personal information to detect, investigate and take action in relation to potential fraudulent, illegal or harmful activity. If you choose to use the Services and register an account, you are responsible for securing your account credentials. We recommend that you do not share your username, password or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately. If you reside in the European Economic Area, the legal basis for these processing activities is our legitimate interest in ensuring the security of our website for you and our other customers in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR).
- Communicating with you and improving the service. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests in order to respond to you, provide you with effective services and maintain our business relationship with you in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR).
Cookies
Like many websites, we use Cookies on our Site. More detailed information about the Cookies we use in connection with operating our store via Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to make our Site and Services more efficient and effective (including remembering your actions and preferences), to perform analytics and to better understand how users interact with us (to manage, improve and optimise the Services in line with our legitimate interests). We may also allow third parties and service providers to use Cookies on our Site so that the services, products and advertisements on our Site and other websites can be better tailored.
Most browsers accept Cookies by default, but you can set your browser to delete or reject Cookies. Please note that deleting or blocking Cookies may negatively affect your user experience and may cause some Services, such as certain features and general functionality, to not work properly or to no longer be available. In addition, blocking Cookies may not completely prevent how we share information with third parties, such as advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance, legal purposes and other reasons consistent with this Privacy Policy. Such circumstances may include, for example, the following and may involve the following parties:
- Vendors or other third parties that perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and delivery).
- Business and marketing partners that provide services and advertising. Our business and marketing partners use your information in accordance with their own privacy notices.
- When you direct us or request that we disclose certain information to third parties or otherwise give your consent to such disclosure, for example to deliver products to you or when you use social media widgets or login integrations with your consent.
- To our affiliates and otherwise within our corporate group in line with our legitimate interests to support our business operations.
- In connection with business transactions, such as a merger or bankruptcy, to comply with our legal obligations (including responding to legal challenges, search warrants and similar requests), to enforce applicable terms of use and to protect or defend the Services, our own rights and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in the sections “How we collect and use your personal information” and “How we disclose personal information”:
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent, nor do we use it to infer characteristics about you.
With your consent, we share personal information for advertising and marketing purposes as described below.
Third-party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not our partners or that we do not control, you should review the applicable privacy and security policies and other terms. We do not guarantee the privacy or security of such sites, nor the accuracy, completeness or reliability of information on such sites, and we are not responsible for them. Information you disclose on public or semi-public channels, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restrictions on their use by us or the third party. The inclusion of such links does not in itself imply that we endorse the content on such platforms or their owners or operators, except as otherwise indicated in the Services.
Children’s information
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion of that information.
As of the Effective Date of this Privacy Policy, we are not aware that we “share” or “sell” (as these terms are defined under applicable law) the personal information of individuals under 16 years of age.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unencrypted channels to transmit sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as whether the information is needed to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes and to enforce other applicable agreements and policies.
Your rights
Depending on your place of residence, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request where permitted by law.
- Right of access/information: You may have the right to request access to the personal information we hold about you, including information about how we use and share your information.
- Right to deletion: You may have the right to request that we delete personal information we hold about you.
- Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to data portability: You may have the right to obtain a copy of the personal information we hold about you and, in certain cases and subject to certain exceptions, to request that we transfer it to a third party.
- Right to opt out of sale, sharing or targeted advertising: You may have the right to request that we do not “sell” or “share” your personal information and to object to the processing of your personal information for “targeted advertising”, as defined in applicable data protection law. Please note that if you visit our Site with a Global Privacy Control opt-out enabled, depending on your place of residence we will automatically treat this as a request to opt out of the “sale” and “sharing” of your information for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by replying directly to our refusal.
- Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option at the bottom of the emails we send. If you opt out, we may still send you non-promotional emails, such as messages related to your account and orders.
You can exercise these rights in the sections of the Site where this is indicated, or by contacting us using the contact details below.
We will not discriminate against you for exercising these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before we can provide a meaningful response to your request. In accordance with applicable law, you may appoint an authorised agent to make requests or exercise your rights on your behalf. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need to verify your identity directly. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you would like to make a complaint about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may, depending on your place of residence, have the right to appeal our decision by contacting us using the contact details below or by lodging a complaint with your local data protection authority. For the European Economic Area, you can find a list of the competent data protection authorities here.
International users
Please note that we may transfer, store and process your personal information outside the country where you live. Employees located in these countries, as well as third-party service providers and partners, will also process your personal information.
If we transfer your personal information outside Europe, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or, where applicable, equivalent agreements adopted by the competent authority in the United Kingdom, unless the information is transferred to a country that is deemed to provide an adequate level of protection.
Contact us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please call us, email us at dimex@dimex.fi or contact us at Kokoojatie 9, Leppävirta, 79100, FI.
For the purposes of applicable data protection law and unless otherwise stated, we are the controller of your personal information.