Thesis 2: Customers can turn our steps into their leaps

We also bear our share of responsibility for our customers.
on behalf of.

Our products are also a seamless part of our customers' sustainability solutions.

Functional, safe and comfortable work clothes show that the company invests in the well-being of its employees.

Responsible choices demonstrate a commitment to sustainable development.

High customer satisfaction is a sign that we have succeeded in exceeding our customers' criteria in this area as well.

A low complaint rate, on the other hand, signals that we have met those criteria with quality and reliability.

Uncompromisingly.

Tell us about your brand

VASTUULLISET VALINNAT OSOITTAVAT SITOUTUMISTA KESTÄVÄÄN KEHITYKSEEN.

Multi-column

  • 98.7% DELIVERY SECURITY

    We are a trusted partner for our customers. Dimex has achieved Platinum status in Asiakastieto Oy's "Suomen Vahvimmat" report, which maps a company's financial figures, background information and payment behavior, since 2007. The report assesses companies' ability to create strength in the economy now and in the future.

  • 98.7% DELIVERY RELIABILITY, 10% CLAIMS

    Although we are proud of our low complaint rate, we know we can do even better. We have set ourselves a goal of achieving a 0.09% complaint rate and we monitor our progress on a monthly basis.

  • 1% SHARE OF OUR OWN OPERATIONS

    The use of green electricity and heat has reduced our own carbon footprint to almost nothing, but that alone is not enough. We are committed to the Carbon Neutral Textile and Fashion 2035 program , which also requires us to support and train our global production chain partners so that they can contribute to promoting their own sustainable development programs. (Source) STM Emissions calculator for member companies
Text button

ON KIVA AJATELLA, ETTÄ DIMEXILÄISYYDEN KAUTTA MINÄKIN VOIN AUTTAA OSALTANI UUSIUTUVAN ENERGIAN TURVALLISESSA RAKENTAMISESSA.”

Mika Räsänen, myyntipäällikkö, Dimex Oy

RESPONSIBILITY IS DELIVERING ADDED VALUE

At the heart of Dimex's principles is that our operations and products create visible, valuable, responsible and progressive added value for our customers. We don't make clothes for ourselves, but for users who do important work every day. But we understand that our products are also part of the company's choices and image.

Text button

Just as our own manufacturing chain must be in tip-top shape at all times – in terms of efficiency, quality and sustainability – our products and services have a significant impact on our customers’ value chain. Every action we take has an impact on our customers’ sustainability programs, and every action we take is reflected there as well.

Therefore, our goal is not to win tenders at any cost, but to stand out in the field as a partner that delivers exceptional added value. The goal is to become our clients' preferred supplier, and this requires gaining trust in all areas of our operations - where the importance of responsibility is growing all the time.

Text button

NEXT: 3. PRODUCTS ARE MADE TO LAST AND THEN TO BE RECYCLED

Read more

Dimex's uncompromising responsibility theses

  1. RESPONSIBILITY GROWS FROM THE HOME, READ THESIS 1
  2. RESPONSIBILITY IS STRENGTHENING IN CUSTOMERS' ACTIVITIES, READ THESIS 2
  3. PRODUCTS ARE MADE TO LAST AND THEN TO BE RECYCLED READ THESIS 3
  4. PRODUCTION AND LOGISTICS ALWAYS UNDER A MAGNIFYING GLASS READ THESIS 4
  5. EVERYONE SHOULD BE ABLE TO ASSESS THE PURITY OF FLOURS READ THESIS 5
Download the report (PDF)