Six exciting weeks as CEO are now behind me, and I’ve already had time to make a few observations.
Observation number 1: The phone rings twice as often as before. Other people would also like to sell all sorts of things to potential customers. Just like we do.
Observation number 2: The days fly by at a crazy pace when you have 208 things in your head at the same time. Number 209 is too much and drops out the back of your head.
Observation number 3: For us, the CEO’s job is not a lonely one. I constantly discuss the issues we face with people. Together we bounce around thoughts and ideas and choose the best options at the time. If you can’t be serious anymore, it’s worth having a laugh for a while.
I was talking on the phone with one of our partners, and he told me he had been following Dimex’s generational change process with great interest. He said that you can gain competence in two ways: by getting an education or by learning on the job. I’ve been lucky enough to get both, and that has made the transition much easier. My father and I worked side by side for 8.5 years. That gave us time to face many situations and talk a lot. Plenty of that so-called tacit knowledge was definitely passed on as well.
So what happens now? The name of the company has changed a little at least. In practice, we have been able to influence how this company is managed for a long time. The chosen lines have been agreed upon together, and there have been no major conflicts in their creation. Therefore, no major changes are known.
In the future, we will continue to keep the customer at the centre and do everything we can to ensure that our level of service is excellent. We want to maintain upward-trending figures and safeguard the company’s competitiveness every single day. We want to be innovative and solution-oriented. We want it to be pleasant to work with us. And we want to do all this with a good vibe. Just like before.
best regards
CEO Riitta Krogerus