Thank you to everyone who responded to the customer satisfaction survey!

In the 2020 survey, we got an average of 3.6. Scale 1-4. This was a 0.1 improvement over last year. We received the best ratings for delivery speed (3.75), contact person and dimex@dimex.fi for the service (3.8) and for customer service by phone (3.9).   The lowest scores were in the pricing section; the average was the same as last year (2.9).   Of the respondents, 75% feel they could pay a little more for local production, 55% for responsibility and 41% for ecology if these values are invested in. In all categories, the most popular answer was “a few euros more”. For us it is important in any case to operate competitively and cost-effectively while upholding these values. Early in the year we will add more information about our operations to our website so you can see how these values are reflected in what we do.   Thank you very much for the encouraging feedback and development ideas. Things are never finished, but now our direction is clearer again!